Frequently Asked Questions

When shopping online there are a myriad of choices available to you. We have identified and summarized some of the best online stores from the UK to consider.

Benefit from British quality and affordability. Select from a huge range of styles at prices you will be surprised by. Buy with trust from established respected UK businesses who provide unrivaled customer service.

Before you dive in and find what you are looking for, take a look through our FAQS section here for things you should consider. We have tried to put it in layman’s terms as best we could.

New Zealand and the UK have historical trade links. As such, many UK businesses detailed here have considered New Zealand based customers and have provided reasonable shipping charges and favourable return policies. A number of merchants offer the option to pay with NZ$ by default.

When shopping online from New Zealand, customers generally should NOT be charged Value Added Tax in the UK (called GST here) as you are outside the EU. This is 20% at the time of writing (May 2019).  Each merchant’s website handles things a little differently however when it comes to taxes. If you are shopping and paying in New Zealand Dollars, the store will generally adapt their website’s cart settings based on your selected country. When buying in other currencies such as Pounds you need to ensure that VAT has not been added to your order at time of purchase. It may be because you do not have all cookies enabled so the merchant’s website doesn’t know where you are. Alternatively contact the Merchant for clarification before completing your purchase.

When shopping overseas buyers from New Zealand may be subject to import duties and taxes for their online purchases, these are calculated by New Zealand Customs when your item arrives in the country. Before buying, it is advised that you utilise the free online duty estimator provided by the government in the link below, to save getting a nasty shock later on (current order value threshold is approximately NZ$225)!

If the amount to be paid to Customs is under NZ$60, this will be waived, but if it’s $60 or more, you’ll have to pay duty and GST plus an import entry transaction fee and MPI levy. This calculation is an estimation only and applies to goods imported for personal use. For more information visit What’s My Duty Estimator from customs.govt.nz.

Any additional charges for customs clearance must be covered by you on arrival in New Zealand; generally the merchants have no control over these charges and can’t predict what they may be. Some sites however do have a duty calculator built into their website at checkout.

For further information please visit the online shopping pages from:  customs.govt.nz

TIPS

Duty is charged per delivery, so consider not buying many things all at once.

Duty is calculated on the item/s cost plus shipping cost. It is therefore advisable to select standard Royal Mail shipping as an option at checkout where possible. Royal Mail usually arrives from the UK the following week after dispatch and is affordable and reliable.

Rates vary and they may well change from when this was written (May 2019). Do check by following the links above before buying. However currently if you buy a little under £100 or equivalent  NZ$225 worth of items plus standard postage; custom charges are waived.

Clothing allowances in NZ are quite low before duty is charged. Many other items have a higher threshold. Use the estimator linked above to determine what the implications are for your prospective purchase.

For correct size selection, please use the individual website size guides for measurement and fitting details. We have also provided a summary guide for clothing and shoes – see General Size Guide

The delivery time-frames vary based on the delivery method that the online store has provided or that you have selected during checkout. Shipping times and cost are summarised on our quick shopping guide for each listing, however these are also specified on the relevant online store’s delivery policy pages and will be confirmed during checkout. We suggest you double check these. Some online stores offer express and standard tracked shipping options that will allow you to track the delivery.

Many UK merchants offer pricing and payment options in New Zealand Dollars. Some set this automatically when visiting their site by using geo-location cookies on your browser. With other sites you may be prompted and will need to set your preferred delivery location and currency manually. 
Other sites only offer Great British Pounds (GBP) as the payment currency, or are set to this by default and allow you to manually change to another currency of your choice. This is usually on the top nav bar of the website.

When shopping in a foreign currency with your credit or debit card, the applicable rates and fees will depend on your bank. This will be detailed on your bank’s website.

To make it easy for you we have grouped merchants accordingly – filter by Payment Currency.
Check out the Quick Shopping Guide section for the merchant concerned to see their available options. Once you have decided or accepted which currency you wish to shop in, it may be useful to use your bank’s currency conversion tool.

UK customer service standards are generally high and if you have any questions or have a problem with a purchase, do not hesitate to contact them.

Bear in mind however that UK businesses are in a different time zone. Most customer services are open during business hours GMT. This also means that emails might take a while to be answered.

The UK varies between 11 and 13 hours behind us here in New Zealand (depending on summer daylight savings).  You are therefore better to contact UK later in the evening from NZ.

It is useful to understand the use of browser cookies and why they are important to your shopping experience.
If you intend to shop online from one of the UK merhcants detailed here, it is recommended that you have cookies enabled before clicking on a link or visiting a site. Depending on the site’s functionality, this will enable it to determine such things as: What tax if any they are liable to charge you at checkout. Delivery charges and settings are set for New Zealand. Customer Service details are personalised for New Zealand. Many websites do this by placing a geo-locating cookie on your browser which allows the website to adjust its settings relevant for you in NZ. There are also some websites where this is a manual process.

UKDIRECT.NZ is an independent directory based in New Zealand which serves as shopping guide and information service that aims to provide our users with the details you need to make informed purchasing decisions while benefiting from quality products from UK based online stores.
While we are independent, any offers and promotions that appear on this website are from companies from which UKDIRECT.NZ receives compensation at no extra cost to you the customer. We may receive compensation from our partners for placement of their products or services. We may also receive compensation if you click on certain links posted on our site.
While compensation arrangements may affect the order, position or placement of product information, it doesn’t influence our assessment of those companies or their products. Please don’t interpret the order in which products appear on our site as any endorsement or recommendation from us. UKDIRECT.NZ compares a wide range of products, providers and services but we don’t provide information on ALL available products, providers or services.
Please understand that there may be other options available to you than the products, providers or services covered by our website.

We have summarised some of the important features that may influence where you want to shop online… the Quick Finder will help you search